How do you pronounce Maanesten?
Pronounced "Moon-eh-steen" and translated as ‘moonstone’ in Danish, a fitting name for a brand that celebrates the interplay between earthly beauty and celestial wonder.
What materials are used in Maanesten jewelry?
Maanesten jewelry is crafted from SGS-certified recycled sterling silver (925) with 18-karat gold plating and features semi-precious gemstones, including rainbow moonstone, freshwater pearls, and tiger eye.
What materials are used in Maanesten hair accessories?
Maanesten hair accessories are crafted from highly durable acetate, the same material used in glasses and sunglasses. Acetate is stronger, more flexible, and more durable than regular plastic, offering a higher quality product for our customers.
What payment methods are accepted on the Maanesten webshop?
We accept Visa, Mastercard, American Express, JCB, PayPal and Discover
Can I cancel or change my order?
We begin packing your order as soon as it is placed; therefore, it cannot be canceled or changed once submitted.
Do I have to pay for shipping?
Maanesten offers free shipping on all orders over $150 USD. For orders below this amount, a standard shipping fee of $10 applies ($12 for Alaska, Hawaii).
When will my order be shipped?
All orders are shipped within five business days of purchase via the United States Postal Service (USPS) or United Parcel Service (UPS). Once your order has been shipped, you will receive an email with the corresponding tracking information.
Please note that during high-traffic periods, such as sales events and holidays, delivery times may be extended up to 10 business days. If you have any questions or concerns, please contact our customer service team.
I haven't received my order.
If you have not received your order within the estimated delivery time, please contact our customer service team at customerservice@maanesten.com. We will assist you in locating your order.
I received the wrong product.
If you have received the wrong item, please contact us at customerservice@maanesten.com, and we will correct the error.
How will I know if Maanesten has received my return?
Once your return has been processed, you will receive an email confirming that the item has been received and the refund has been issued. Please remember to save your shipping receipt, as we are not responsible for lost packages.
When will I receive my refund?
After we have registered your returned item, it may take up to five business days for your refund to be processed.
I am experiencing issues with my gift card.
If you are having trouble with your gift card, please take a picture of the card and send an email to customerservice@maanesten.com for assistance.
Regarding Fake Websites, Counterfeit Products
At Maanesten, we are aware of fake websites pretending to sell Maanesten products or even posing as our official webshop. We take this issue very seriously and are doing everything we can to shut down these fraudulent sites.
Here are some tips to help you avoid scams:
- Check for skewed prices, such as USD 38.89.
- If the price is significantly lower than what is listed on Maanesten or by our recognized retailers, be cautious.
- Look closely at the website and its URL; if the name is unfamiliar or seems odd, it might be fraudulent.
- Be wary of spelling mistakes, grammatical errors, or any other language that raises suspicion.
- If the website appears to be in English but uses foreign currency, this can be a red flag.
If you are unsure whether a website is legitimate, please do not hesitate to contact our customer service team.
We’re here to help! Reach us at customerservice@maanesten.com or call us at (872) 262-1411 and leave a detailed message.