Right of Complaint
Maanesten provides a two-year right of complaint in accordance with the Sales Act for extensive manufacturing and material defects that are detected during normal use of the product. The right of complaint does not cover errors, damage or wear and tear directly or indirectly caused by incorrect operation or poor maintenance, violence or unauthorized interventions. Complaints about errors and defects, which should be discovered by usual examination of the item, must be notified to customerservice@maanesten.com within 14 days of purchase. The item can subsequently be returned for repair, exchange or, by agreement, if necessary. crediting. In connection with complaint cases, Maanesten bears return costs to a reasonable extent.
Complaints are made by sending the goods to the following address - attach the order confirmation and a copy of any prior correspondence:
Maanesten
1235 N. Clybourn Ave. Ste A, Chicago, IL 60610
Email: customerservice@maanesten.com
Telephone: (872) 262-1411
Refund
Refunds are always made by bank transfer. The refunded amount is returned to the same account that completed the purchase.
Registration of Personal Information
No information registered on Maanesten.com will be transferred, sold or made available to third parties. All personal information is only available to trusted employees at Maanesten.
In connection with electronic payment, we do not store any credit card information for security reasons. To a certain extent, financial information must only be transferred to PBS at the time of payment. This takes place with maximum security measures via an encrypted SSL connection according to regulations from PBS. The transaction is handled via epay.dk, which ensures compliance with applicable security requirements.
During a purchase, the necessary delivery and contact information is entered. This information is used exclusively for processing your order. The information is transmitted and stored electronically in unencrypted form and stored for five years. The information is normally of no use, but can be used in a possible police investigation – all fake orders are reported to the police.
In accordance with the Personal Data Act, you can request information about the specific data Maanesten has registered about you. Based on your request, data can be deleted to the extent desired.
Social Media
We reserve the right to delete spam, spam accounts, and unwanted comments on our channels, including LinkedIn, Facebook, Instagram, YouTube, Pinterest, and TikTok. Posts that we no longer wish to appear on our accounts will also be removed at the company’s discretion.