Shipping
All orders placed through our webshop are shipped within five business days of purchase via the United States Postal Service (USPS) or United Parcel Service (UPS). Once your order is on its way, you’ll receive an email with tracking information so you can follow its journey to you.
Every Maanesten order is carefully wrapped in our signature pink silk tissue, nestled inside dreamy fabric pouches, and packaged in blush gift boxes—ready to delight, no matter the occasion. We never include price tags or printed invoices in our shipments, so your package arrives perfectly presentable for gifting.
Looking for a special touch? Custom gift wrapping or a handwritten gift note can be arranged by contacting our customer service team at customerservice@maanesten.com.
Please note that during high-traffic periods, such as holidays or sale events, shipping times may be extended up to 10 business days. If you have any questions or concerns, we’re here to help.
Shipping Rates:
• Free standard shipping on all U.S. orders over $150 USD
• $15 flat rate for orders under $150
• $25 for customers in Alaska and Hawaii
• $35 flat rate for Canada, the Caribbean, and other international destinations
International shipping fees reflect the recent rise in customs processing and import duties.
Return Policy
We hope you love your Maanesten pieces, but if something’s not quite right, you may return your purchase within 14 days of delivery. Items must be returned at the customer’s expense and must be new and unused to qualify for a refund.
Returns received after 14 days will be considered for merchandise credit only.
All items purchased during a sale or through our Archives are considered final sale and are not eligible for return or exchange, unless otherwise noted. We appreciate your understanding and hope you love your special find!
Please send return packages to:
Maanesten
1235 N. Clybourn Ave. Ste A
Chicago, IL 60610
If your item was purchased through one of our retail partners, please contact that retailer directly to arrange a return.
Have questions? Our team is happy to assist at customerservice@maanesten.com or +1 (312) 523-1064