Shipping
All orders are shipped within five business days of purchase via the United States Postal Service (USPS) or United Parcel Service (UPS). Once your order has been shipped, you will receive an email with the corresponding tracking information.
Please note that during high-traffic periods, such as sales events and holidays, delivery times may be extended up to 10 business days. If you have any questions or concerns, please contact our customer service team.
We offer free shipping on all orders over $150 USD. For orders below $150, a standard shipping fee of $10 applies ($12 for Alaska, Hawaii and Canada).
Return Policy
You may return an item at your own expense within 14 days of the delivery date, provided the item is new and unused. Items with a return label will be exchanged within the specified timeframe. Please allow up to 14 days for processing.
Return packages should be sent to the following address:
Maanesten
1235 N. Clybourn Ave. Ste A, Chicago, IL 60610
Items purchased from our retailers must be returned directly to the specific retailer from which it was purchased.
If you have any questions, please contact us at (872) 262-1411 or customerservice@maanesten.com.
Refund
Refunds are always made by bank transfer. The refunded amount is returned to the same account that completed the purchase.