Delivery time
Delivery time is 2-3 business days in the US.
NOTE! During SALE and Christmas the delivery time can be up to 10 business days. For orders placed after 12 noon, the delivery time is extended by one working day.
All orders are sent in a single package and you will receive an order confirmation by email as soon as your order is shipped. Here you will also receive your Track & Trace number
Shipping
All packages are shipped with xx. Once your order has been shipped, you will receive an email with a Track & Trace number. Maanesten cannot be held responsible for delays at our distributor.
We offer free shipping on all orders over USD 100. Orders below this amount are subject to a shipping fee of USD 8 (Hawaii/Alaska USD 12)
Return policy
You can return an item at your own expense within 14 days from the delivery date if the item is new and unused. Items with a return label will be exchanged within the stated deadline.
Maanesten does not offer free returns. Return packages must be sent to the following address:
Maanesten Inc.
1 East Erie Street
Suite 525 #4177
Chicago IL 60611
United States.
Remember to send the item to a business address, as Maanesten does not pick up packages in parcel boxes. Please enclose a return note or order confirmation. You can expect 14 days processing time on returns.
Especially during sales
During sales, delivery time can be up to ten business days.
Items purchased on the webshop can be exchanged both in our physical stores and by sending the item to:
Maanesten Inc.
1 East Erie Street
Suite 525 #4177
Chicago IL 60611
United States.
Remember to send the item to a business address, as Maanesten does not pick up packages in parcel boxes. Please enclose a return note or order confirmation. 14 days processing time can be expected on returns.
Items purchased from our retailers must be returned to the specific retailer.
Especially during sales
During sales, the delivery time can be up to ten business days.
We offer a 14-day return on sale items purchased via the webshop, from the time the package is picked up. It is not possible to extend the return period during sales, even if the purchase is for a gift.
If you have any questions, we are ready to help at: (872) 262-1411 and customerservice@maanesten.com
See our customer service opening hours under Customer service.